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Key findings from NGL customer service survey announced

Majority of partners surveyed would recommend NGL over the competition

National Guardian Life Insurance Company (NGL) announced its findings from its recent partner satisfaction survey. The phone survey conducted by a third party organization polled 390 partners from NGL’s business units, including Individual Life & Annuities, Preneed and Funeral Homes. Overall, NGL was rated 9.3 out of 10 with a very high likelihood that partners would recommend NGL’s services to others.

The partners, who ranged in tenure with NGL and production volume, were asked a series of questions ranging from customer service, technology, new business, commissions, contracting and claims. Key findings indicate partners are extremely satisfied with NGL’s customer service, ease of new business process and the contracting and commission process.

“NGL’s strong commitment to excellent customer service continues to be a differentiator in the insurance industry. Our partners ranked attitude of NGL’s customer service team at 96 percent and that’s something we are proud of,” said Stephanie Ek, NGL vice president of administration services.

“Although our partners are always able to provide feedback, every couple of years we like to anonymously survey them to learn what NGL is doing well and what areas we could improve,” said Jill Muenich, NGL vice president of marketing services. “It’s also a great opportunity to learn more about the tools our partners would like in order to perform their jobs better. One item that was brought up in the survey is the ability for partners to receive text messages. That’s actually one of the projects we were already working on so the responses we received help to validate current projects and direct upcoming needs.”

About NGL

Since 1910, National Guardian Life Insurance Company (NGL), a mutual insurance company, has been located in Madison, Wis. Licensed to do business in 49 states and the District of Columbia, NGL markets preneed and individual life and annuities, as well as group markets products including specialty and student insurance. Information about NGL can be found at www.nglic.com; Facebook: Facebook.com/NGLIC and LinkedIn: https://www.linkedin.com/company/national-guardian-life-insurance-company

National Guardian Life Insurance Company is not affiliated with The Guardian Life Insurance Company of America a/k/a The Guardian or Guardian Life.




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