Mailing Address

National Guardian Life Insurance Company
Attn: Customer Service
PO Box 1191
Madison, WI 53701

Downtown Office:
National Guardian Life Insurance Company
Two East Gilman Street
Madison, WI 53703

West Office:
National Guardian Life Insurance Company
1241 John Q Hammons Drive, STE 400
Madison, WI 53717

Hours

Our business hours are: Monday through Friday from 7:30 a.m. until 4:30 p.m. CST

General Info

If you aren't sure which of the below options best describe your needs, please call our general phone number at 800.548.2962 or email us.

We're here to help

To better direct and answer your questions, please read the options below and select the statement that best reflects your insurance needs.

I have a question about...


National Guardian Life Insurance Company
Attn: Life Product Support
PO Box 1191
Madison, WI 53701
Hours: Monday-Friday 8 a.m. to 4:30 p.m. CST

If you are an individual with a question about your AssetGuard policy, please contact:
Phone: 800.762.9883, option 3
Fax: 608.257.3940
Email: ILAService@nglic.com

If you are a business with a question about AssetGuard, please contact:
Phone:  800.762.9883, option 2
Email:  LifeProductSupport@nglic.com



National Guardian Life Insurance Company
Attn: Customer Service
PO Box 1191
Madison, WI 53701
Hours: Monday-Friday 8 a.m. to 4:30 p.m. CST

If you are an individual who purchased your policy through NGL, please contact:
Phone:  800.548.2962, option 4
Fax:  608.443.5025
Email:  ILAService@nglic.com



Settlers Life Insurance Company
1969 Lee Hwy
Bristol, VA 24203
Hours: Monday-Friday 8 a.m. to 5 p.m. EST

If you purchased a final expense policy through Settlers Life Insurance Company, please contact:
Phone: 800.542.8711
Fax: 276.645.4398
Email: phs@settlerslife.com



Attn: NGL
PO Box 2867
Clinton, IA 52733
Hours: Monday-Friday 8 a.m. to 4:30 p.m.

If you purchased a policy or if your policy was administered by Madison National Life or Monitor Life, please contact:
Phone: 877.442.6965, option 1
Fax: 608.373.9508
Email:  NI-PS@nglic.com

If you purchased a policy or if your policy was administered by Standard Security Insurance of New York, please contact:
Phone: 800.362.9064, option 1
Fax: 608.373.9508
Email: NI-PS@nglic.com



National Guardian Life Insurance Company
Attn: Customer Service
PO Box 1191
Madison, WI 53701
Hours: Monday-Friday 7:30 a.m. to 4:30 p.m. CST

If you have a question about a policy that is administered by NGL but was purchased from another company, such as Trustmark, Protected Home Life, Central American Life Insurance Company, Ashely Life Insurance Company or Citizens Security Life, please contact:
Phone: 800.548.2962, option 4
Fax: 608.443.5025
Email:  ILAService@nglic.com



National Guardian Life Insurance Company
Attn: Customer Service
PO Box 1191
Madison, WI 53701
Hours: Monday-Friday 8 a.m. to 4:30 p.m. CST

If you are an individual and your policy is being used to prearrange your funeral, please contact:
Phone: 800.988.0826, option 2
Fax: 608.257.2136
Email:  PNService@nglic.com

If you are an individual and your policy is not assigned to a funeral home, please contact:
Phone: 800.548.2962, option 4
Fax: 608.443.5025
Email:  ILAService@nglic.com

If you are a business with questions, please contact:
Phone: 800.988.0826, option 1
Fax: 608.257.3940
Email: agentsupport@nglic.com



National Guardian Life Insurance Company (NGL)
Long Term Care Administrative Office
21600 Oxnard St., Suite 1500
Woodland Hills, CA 91367
Hours: Monday-Friday 7 a.m. to 5 p.m. PST

If you have a long term care policy (EssentialLTC), please contact:
Phone: 888.505.2332
Fax: 888.887.4595
Email: status@ngl-essentialltc.com

If you are a business with questions, please contact:
Phone: 888.505.2332
Fax: 888.887.4595
Email for BGAs: bga@ngl-essentialltc.com
Email for agents, brokers, producers: status@ngl-essentialltc.com



National Guardian Life Insurance Company
PO Box 2867
Clinton, IA 52733
Hours: Monday-Friday 8 a.m. to 4:30 p.m. CST

If you are an individual with a question about your Single Premium Immediate Annuity policy, please contact:
Phone: 877.442.6965, option 1
Fax: 608.830.2703

If you are a business with a question about Single Premium Immediate Annuity, please contact:
Phone: 877.442.6965
Fax: 608.373.7384
Email: nbservices@nglic.com



National Guardian Life Insurance Company
Two East Gilman Street
Madison, WI 53703
Hours: Monday-Friday 7 a.m. to 4:30 p.m.
Phone: 888.274.8050
Email: groupmarkets@nglic.com

Specialty Insurance Markets includes dental, vision, limited benefit medical, gap insurance, group term life, single premium whole life, critical illness, group accident & special risk, group & individual disability and long term care.

Please check your policy for specific administrator contact information.



Commercial Travelers
70 Genesse Street
Utica, NY 13502
Hours: Monday-Friday 7:30 a.m. to 4:30 p.m. EST

If you are a student with questions, please contact:
Phone: 800.756.3702
Fax: 315.797.3198
Email: comtravl@commercialtravelers.com 

If you are a business with questions, please contact:
Phone: 800.422.6200
Fax: 315.797.0195
Email: bstalder@commercialtravelers.com